Privacy Policy

Preferred Housing Solutions ("PHS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a referral through our placement coordination services, or communicate with our placement coordination team.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a professional referral form through our Placement Command Center
• Contact us for housing placement coordination services
• Complete a placement inquiry through our Agency Intake Center
• Subscribe to our professional communications
• Request information about our housing coordination services

This information may include:

• Name, organization name, title, and contact information (phone, email)
• Professional referral source type (hospital, VA, CMH, shelter, reentry program, etc.)
• Client demographic information (age range, gender)
• Ambulatory status and independent living capability confirmation
• Income source and benefits verification status
• Placement type, urgency level, and desired timeline
• Current location and transportation needs
• Special considerations and safety information
• Communication preferences including SMS/text consent

2. How We Use Your Information

We use the information we collect to:

• Process professional referral submissions through our Placement Command Center
• Evaluate housing-fit criteria including ambulatory status and independent living capability
• Coordinate housing placements for eligible ambulatory adults in community-based environments
• Communicate with referral sources, partner agencies, and housing coordination partners
• Respond to inquiries about our placement coordination services
• Send referral coordination updates, placement status communications, and scheduling information
• Maintain professional referral records for agency partnership coordination

3. Professional Referral Services

PHS provides non-medical housing coordination services for professional referral partners including hospitals, VA programs, behavioral health agencies, case management organizations, shelters, and reentry programs. Our placement coordination services include:

• Referral intake processing and housing-fit evaluation
• Ambulatory housing placement coordination
• Placement routing and move-in scheduling support
• Professional follow-up communication with referring agencies
• Stabilization coordination support

Important: PHS does not provide medical care, nursing services, medication management, clinical treatment, personal care services, assisted living services, behavioral treatment, mobility assistance, or 24-hour supervision. Our services are designed for ambulatory adults capable of independent living in community-based housing environments.

4. Text Messaging and SMS Communications (A2P Compliance)

With your express written consent as required by the Telephone Consumer Protection Act (TCPA) and applicable telecommunications regulations, we may send text messages (A2P - Application-to-Person messaging) regarding:

• Referral coordination and placement inquiry status updates
• Scheduling and appointment information for placement coordination
• Follow-up communication regarding professional referrals
• Placement Command Center updates and coordination notifications
• Agency partnership and intake coordination information

SMS Consent Requirements (TCPA)

Explicit Written Consent Required:

By checking the SMS consent checkbox on our referral forms, you provide express written consent to receive text messages from Preferred Housing Solutions. This consent is documented at the time of submission and retained as part of your professional referral record.

SMS Consent Disclosure:

• Message and data rates may apply from your mobile carrier
• Message frequency varies based on referral coordination needs
• Reply STOP to opt out and unsubscribe at any time
• Reply HELP for assistance or to contact our placement coordination team
• Consent is NOT a condition of placement review or housing coordination services
• Standard message rates apply based on your mobile carrier plan

SMS Program Details

Messaging Frequency: Varies based on referral coordination needs and placement status updates. We do not send marketing or promotional text messages.

Supported Carriers: Major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and related subsidiaries. We are not responsible for delayed or undelivered messages due to carrier issues.

Opt-Out Rights: You may revoke consent at any time by replying STOP to any text message. Upon receipt of STOP, you will be unsubscribed and will not receive further text messages. You may also contact our placement coordination team to request removal from SMS communications.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Housing coordination partners: Community-based housing providers involved in referral coordination and placement routing
• Partner agencies: Referring organizations involved in client placement coordination with proper consent
• Service providers: Third-party vendors who assist in our referral coordination and placement operations (bound by confidentiality agreements)
• Legal requirements: Government authorities, law enforcement, or regulatory bodies when required by applicable law

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using industry-standard encryption
• Access controls limiting information access to authorized personnel
• Regular security assessments and protocol updates
• Confidentiality agreements with third-party service providers

7. Professional Referral Records

Professional referral records are maintained to support agency partnership coordination, placement logistics, and housing stabilization support. Records include:

• Referral source information and contact details
• Placement inquiry details and housing-fit evaluation criteria
• Consent documentation including SMS consent records
• Placement coordination communications and status updates

8. Your Rights

You have the right to:

• Access your personal information and referral records
• Correct inaccurate information in your records
• Request deletion of your information (subject to legal retention requirements)
• Opt out of text/SMS communications at any time by replying STOP
• Withdraw consent for communications (placement services are not contingent on consent)
• Request information about our data practices and information sharing

9. Cookies and Website Usage

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Support our Placement Command Center and referral coordination services
• Understand how professional referral partners navigate our agency resources

10. Contact Information

If you have questions about this Privacy Policy, our housing coordination services, referral processes, or wish to exercise your privacy rights, please contact us:

Policy Updates: This Privacy Policy may be updated periodically to reflect changes in our housing coordination services, telecommunications compliance requirements, or applicable regulations. Updates will be posted on this page with a revised "Last Updated" date.